At USA INCENSE, we want to ensure that your orders are delivered to you in a timely and reliable manner. We strive to provide a seamless shipping and delivery experience, so you can enjoy your aromatic treasures as soon as possible. Here’s what you need to know about our Shipping and Delivery policy:

  1. Processing Time:
    • Order Processing: Once you place an order, our dedicated team begins processing it promptly. Most orders are processed within 1-2 business days, excluding weekends and holidays.
    • Order Verification: In some cases, we may need to verify certain details of your order for security purposes. This verification process may cause slight delays, but we will inform you promptly if any additional information is required.
  2. Shipping Methods and Timeframes:
    • Shipping Options: We offer a range of shipping options to accommodate your needs. Available shipping methods and carriers will be displayed during the checkout process.
    • Estimated Delivery Time: The estimated delivery time depends on the shipping method chosen and your location. Please note that these are approximate timeframes and may vary due to unforeseen circumstances or carrier delays.
    • Tracking Information: Once your order is shipped, we will provide you with a tracking number, allowing you to monitor the progress of your package online.
  3. Shipping Costs:
    • Shipping Fees: Currently free. The shipping fees are usually calculated based on factors such as the destination, package weight, and shipping method selected. The exact shipping costs will be displayed during the checkout process before you finalize your order.
  4. International Shipping:
    • International Orders: We are pleased to offer international shipping to many countries.
  5. Delivery Issues and Support:
    • Address Accuracy: It is essential to provide accurate and complete shipping information to ensure successful delivery. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.
    • Delivery Assistance: If you encounter any issues with your delivery or have specific delivery instructions, please contact our customer support team. We will do our best to assist you and resolve any concerns.

Please note that the above Shipping and Delivery policy applies to orders placed directly through our website. If you purchased our products through a third-party retailer, their shipping and delivery policies may differ.

We appreciate your trust in USA INCENSE and are committed to making your shipping and delivery experience as smooth as possible. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team. Enjoy your aromatic journey!